Certification

• ServiceNow Certified System Administrator
• ServiceNow Certified Implemention Specialist - IT Service Management

You can view my ServiceNow resume on NowLearning to view additional Microcertification and Achievements.

Career Overview

ServiceNow - Senior Technical Accelerator Consultant - July 2023 - Present

Delivering expert guidance to ServiceNow's Impact customers to help them accelerate value. Areas of expertise:

• Employee Center
• Automated Test Framework
• Platform Analytics
• Platform Security, Health & Upgrades
• API Integrations
• Microsoft 365 Integrations

NewRocket - Senior Technical Consultant - July 2021 - July 2023

Consulting with multiple customers across varying industry sectors providing the following for ServiceNow ITSM, CSM and Integrations:

• Requirements Gathering
• Solution Design
• Solution Development

Tesco Bank - Senior Engineer (ServiceNow) - January 2019 to July 2021

Part of a small team dealing with all aspects of ServiceNow

• Day to day BAU Support of the ServiceNow platform
• Patching and Upgrading the ServiceNow platform
• Developing Legacy and Platform Runtime Applications
• Integrating monitoring systems into Event Management
• CMDB Integrations with Datadog and Systrack
• Supporting existing legacy and runtime applications (including Procurement & Supplier Mangement and Environment Management)
• Build and support of new MID Servers in AWS
• Introducing, configuring and developing modules (including On-Call Scheduling, Now Mobile, Predictive Intelligence and Cloud Discovery for AWS and VMWare)
• Building use cases for purchasing IntegrationHub, CSM and GRC
• Demonstrating new functionality to colleagues
• Providing technical guidance to other teams interacting with ServiceNow APIs
• Helping colleagues understand how ServiceNow can be used to help them

Tesco Bank - IT Environent Lead - 21 October 2013 to 07 January 2019

Management and scheduling of Tesco Bank’s Test and Pre Production Environments

Key Responsibilities:

• Seconded November 2018 to develop a ServiceNow platform runtime application for Environment Management
• Seconded July 2018 to migrate QualityCentre 11.00 from Tesco datacentres to QualityCentre 12.55 in AWS and carried out project planning, Linux server builds and the technical migration and upgrade of data
• Scheduling Projects into Environments
• Reviewing and managing Change within the PPE Environment
• Service Management of Environments
• Defining processes and procedures for Environments
• Liaising with Environment and Project Stakeholders
• Reporting on environment currency, availability and schedules
• Co-ordinating and managing deployments into Environments

ECS Global – Consultant – 10 December 2012 – 18 October 2013

ECS Global are an IT Consultancy company. As a consultant at ECS Global, I worked on the following managed service contract:

• Lloyds Banking Group – Infrastructure Solution Manager – 10 December 2012 to 18 October 2013
  Working as an Infrastructure Solution Manager on the E2E Environments Programme. The programme delivered several end to end test environments with over 90 applications using mainframe, Unix, Linux, x86 Wintel and DataPower to allow testing of group releases.

Royal Bank of Scotland - Service Manager (Web Projects) - 10 October 2008 to 7 December 2012

Managing and leading a team of 19 onshore and offshore technical specialists, working on delivering web related infrastructure for Internal RBS projects.

Royal Bank of Scotland - Senior Technical Analyst (Internet Projects) – 15 May 2006 to October 2008

Delivering secure external facing infrastructure using Microsoft IIS Servers, Microsoft ISA/TMG Servers and IBM DataPower.

First State Investments - IT Infrastructure Analyst - 13 December 2004 to 12 May 2006

Part of a small international team providing design, implementation and support of all First State’s IT infrastructure.

Barclays Stockbrokers Ltd - IT Engineer - 21 August 2000 to 3 December 2004

Initially part of the Desktop Support team providing support to over 1000 desktops before being promoted to the Server Support team supporting over 250 Windows Servers including servers hosting the company’s high availability Internet site.

Ademco Microtech Ltd – IT Support Technician - 3 March 1999 to 16 August 2000

Part of a small team of 3 supporting the IT Infrastructure for a security system manufacturer with responsibilities for maintaining the manufacturing IT, Sales system and Research & Development environments.

Robertsons Electrical Ltd - Computer Administrator - 6 August 1998 to 2 March 1999

Single IT administrator for a small company of less than 100 employees with responsibility for maintaining the Unix based retail system and the windows network in the head office.